ATRONA TERMS, FEES, NON DISCLOSURE

Special Pricing for routine / regular testing - Inquire about the heat treaters certification program. FEA / FMEA and Quality Engineering Projects are quoted separately. Rush 24-hour or less and weekend services available at adjusted rates. Normal turn around time is 2 to 4 + days depending on the project Failure Analysis Projects are completed in 4 to 7 working days

Full Metallurgical / Material testing and consulting retainers are available at reduced rates. Inquire about how these retainers can work to your advantage. It is almost like having an experienced metallurgist on your staff with full laboratory capabilities on your side to assist you with product development, testing, consulting, and representing you to your suppliers and customers.

Pricing The fee schedule details the prices for services listed. Many other metallurgical services are not listed and are covered under special projects or per quote. Quotations are based upon the fee schedule and rate dependent upon a number of factors including:

  • Number of samples involved
  • Difficulty of sample preparation
  • Sufficiency of appropriate information provided by the client to facilitate analysis
  • Turnaround time required
  • Amount of engineering analysis required
  • Report type and preparation requirements

Terms: All proposed work will require a purchase order number and the appropriate paper work.

Payment: Fees are due and payable within 30 days of the date of invoice.

Discounts: Special arrangements can be made for up to 10% discounts for first time customers and customers using ATRONA three or more times per month. ATRONA also offers retainer type contracts for up to 35% less than fees schedule.

Scheduling: All appointments and work are made on a first-come, first-served basis; turnaround time is based upon current lab work load, however, will not exceed 5 business days in most cases, unless priority or emergency service is requested.

Confidentiality: Reports are submitted to clients on a confidential basis. No reference to the work or test results in any manner will be discussed or made public by means of advertising, news release, or other public announcements without written authorization from the client. All work is considered proprietary property of the client and is maintained by ATRONA as such.

Important Statements/Terms and Conditions:

RUSH Analysis: Special request by the customer can be made for RUSH status for half the time quoted at 50% premium added to the quoted cost. This added cost will help pay for after hours and for rescheduling of certain projects.

Special Handling or Special Cutting of Specimens: Special handling or special cutting of specimens will be charged at a shop rate of $95.00 per hour. This is not typical and is charged only for unusual circumstances where an anticipated “hard material” needs additional cutting that is not in the original quotation.

Modifications of Test Apparatus: Modifications of test apparatus and/or test protocol to accommodate non-standard test pieces or non standard test methods will be charged at a labor rate of $125 per hour.

Evaluation of Test Protocols or Specifications: Engineering documents, prints, specifications, or test protocols can be evaluated per client’s request at an additional cost of $150 per hour Metallurgist Time.Subcontracting: While we try to keep all testing in house, from time to time It may be necessary to subcontract some testing to another ATRONA approved/accredited facility. Test results will be identified as such.

Client Present During the Test: A surcharge of 50% will be added to the list price of the test. The minimum surcharge is $300.

Additional Consulting: It is common for ATRONA’s engineers to consult with the customer at the conclusion of the testing and answer questions associated with the report and the findings. We allow for approximately one hour of consulting time. Additional questions, consulting, meetings, phone or e-mail conferences will be charged at standard metallurgist time of $185 per hour.

Freight / Customs / Tariffs: When submitting samples to ATRONA, the client is responsible for all freight, tariffs, customs/duties, and any other charges incurred in transit. It is the client’s responsibility to route the goods in the most economical manner. The client should advise the name of his freight forwarder/customs broker in the event that ATRONA is called upon to assist in clearing the merchandise through customs. Return of Samples: Samples will be returned upon request. Samples less than 10 pounds will be returned using the customer’s UPS account number. Shipping and handling charge of $25.00 will apply for shipments less than 10 pounds using UPS. Shipping and handling charges for shippers other than UPS will be $50.00 in addition to using the customer’s account number. Shipping and handling will be quoted separately for samples that weigh more than 10 pounds or for samples that require extraordinary packaging requirements.

Chemical Composition: Due to the tremendous number of grades of the various alloys that are now available world-wide, it is impossible to have standards that will accommodate every material in existence. Samples submitted for chemical composition as totally unidentified grades will be tested using optical emission spectrometry if sample size permits. The chemical composition will be reported and a known grade will be identified as appropriate if the grade is common and readily identifiable. If the customer has not given us a suspected grade, and we are not able to readily identify the grade, an additional charge of $10.00 will apply for engineering time to research world-wide standards. Given an unusual chemical composition, the ability to guarantee accuracy is compromised without certified reference materials and/or additional information. Additional research and/or testing can be conducted per customer request.

Terms, Conditions, and Non Disclosure: The Customer acknowledges that ATRONA is acting solely as an independent contractor, and that no agency or employment shall be construed between the parties, nor represented to any third parties. Neither party shall have any authority to act, bind, or otherwise contract with third parties on behalf of the other. ATRONA shall be solely responsible for the reporting and payment of all federal, state and other governmental taxes attributable to compensation paid to ATRONA. With regards to the quoted project herein and including work generally performed for the Customer, the Customer shall indemnify, defend and hold ATRONA, its officers, employees, and agents, harmless from and against all damages, costs, losses and expenses (including, without limitation, reasonable attorney’s fees) attributable to claims or actions in connection with loss of life, personal injury and/or damages to property arising from or out of any occurrence in, upon or at any business premises owned, leased or otherwise occupied by the customer, including, but not limited to, any occurrence prior to the date hereof. These terms shall be construed and enforced in accordance with the laws of the state of Illinois.

PAYMENT TERMS: For those clients located in North America, please select one of the payment terms listed below: 1. Net 30 days. New accounts (or accounts older than 12 months) should submit 3 credit references and 1 bank reference. Please allow 10 days for credit approval. 2. Prepayment by check (payable in U.S.A. funds and drawn on a U.S.A. bank). 3. Credit Card (VISA and MASTERCARD are accepted). For those clients located outside of North America: Prepayment by wire transfer is required. 1. Please add $25 to each wire transfer to compensate for bank fees.


ATRONA TERMS & Conditions PDF

PUT ATRONA'S EXPERTISE TO WORK GET STARTED!